ILONA Chunky Sneakers

We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that You can return items if they’re unworn and unwashed for any reason within 30 days. And remember, returns are always free for Shopluxury Members. That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for Shopluxury guests and members within the United States.

So go ahead, buy with confidence and enjoy your 30-day trial without risks.

WHAT ARE USS SHOES SHIPPING OPTIONS?

Customers can enjoy economical free shipping as well as express shipping service on their orders.

All shipping options are displayed at checkout. To modify the selection, simply click “Edit” under the shipping method during the checkout process.

Please note that for international orders, including remote regions, additional shipping charges may apply and will be calculated at checkout.


ADDITIONAL INFORMATION

• When is the update of my tracking number available?

Tracking information will be available 1-3 business days when the package arrives at the unit and, is out of delivery. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.

If the tracking number has not been provided within 3 business days, your item is still under quality control review, our QA experts ensure the product meets our high standards.

We understand the need for timely delivery and apologize for the additional time. We strive to earn and maintain your trust. If we make a mistake, we will correct it.

If you want additional information regarding your order you can contact us through our customer service email aydinliklimited@gmail.com or our Live Chat from our website during business hours.


• Why doesn't my tracking number update?

If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.

To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.

Also, the packages pass through the office and customs control of the United States, which can affect the delivery time and update of your package.

Delivery time in the United States, Canada, and the United Kingdom can take between 8 and 16 business days, and Latin American or very remote countries can take between 24 and 35 business days.

The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Friday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc).

• What does Origin Post is Preparing Shipment to mean?

It means the original country postal service has accepted the packet and the information has been electronically sent to the destination courier, such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.

Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.

If you have questions about the status of your package, you can contact us.

How long will it take for my order to arrive?

• We will process and ship your order the same day or within 2-3 business days. Shipping time depends on your location.

If the tracking number has not been provided within 3 business days, your item is still under quality control review, our QA experts ensure the product meets our high standards.

We understand the need for timely delivery and apologize for the additional time. We strive to earn and maintain your trust. If we make a mistake, we will correct it.

If you want additional information regarding your order you can contact us through our customer service email aydinliklimited@gmail.com or our Live Chat from our website during business hours.

• Being free shipping, the arrival time is between 8 and 16 business days for countries such as the United States, Canada, and Australia. Latin American or very remote countries can take up to 24 and 35 business days.

Where Are Our Shoes Made?

At Shopluxury, our mission is to provide you with footwear that combines sophisticated design, exceptional comfort, and lasting quality. To achieve this, we collaborate with the finest manufacturers in Asia, renowned for their expertise and dedication to producing high-standard footwear.

Every pair of Shopluxury begins with a meticulous design process, where our team draws inspiration from global trends and listens closely to the needs of our customers. Once the design is finalized, we work hand in hand with specialized partners who share our vision for perfection and elegance.

Manufacturing in this strategic region allows us to offer a unique balance: premium craftsmanship, artisanal processes, and affordable prices. This strategy helps us fulfill our mission to democratize luxury, making exclusive footwear accessible to more people.

Additionally, every product undergoes rigorous quality control at each stage of production, ensuring that every detail—from materials to finishes—is crafted to exceed your expectations.

At Shopluxury, we care not only about the quality of our products but also about your satisfaction. That’s why we offer a dedicated after-sales service and clear return policies. We want you to feel confident knowing we are here for you every step of the way.

We believe our shoes are more than just an accessory—they’re an experience. So, when you choose Shopluxury, you’re choosing style, comfort, and confidence with every step.


Which days do you ship?

• Our warehouse ships orders from Monday - Friday excluding weekends and holidays.


Where do you ship from?

• To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.

Late or missing refunds (if applicable)

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Do your free shipping labels cover international returns?

Regrettably, our free shipping labels do not cover international returns. To use our free labels, shipments must be sent from the United States.

What is the delivery time with the collaborations of global brands?

• Collaborations with global brands have their shipping agency and each brand has its delivery time, either by FedEx, UPS, USPS, additional shipping information is available during the payment process.